Got questions? Great. We’ve got answers…
From what to expect and how many appointments you’ll need, to the difference between appointment packages and single appointment bookings, you’ll find all the information you need below:
FAQ
Our most frequently asked questions and answers
Our aim is to make taking control and feeling better available to as many people as possible.
We know that investing in your health is a big decision. That’s why we’re transparent about our pricing and give you flexible options.
At Coho Health, your investment depends on:
The practitioner you choose to work with
Whether you prefer a single appointment, a 12-week Care Plan, or a 6-month Care Plan
Our fees reflect the time, care, and expertise that goes into each case – from in-depth research and preparation to creating a truly personalised protocol for you.
And with our Coho Care Guarantee, you’ll have peace of mind: if you commit to the necessary appointment schedule and follow your protocol as planned within the specified timeframes, you’ll feel noticeably better within 90 days – or we’ll continue working with you for free, for another 90 days – helping you to reach your goals as fast as possible.
You can see all our current fees and options here: View our Fees Page
Every person’s health journey is unique, but in our experience, meaningful progress usually takes a minimum of 3 months of consistent support.
That’s why our preferred way of working is through Care Plans (12-week or 6-month packages). These plans give us the time and structure to:
Understand your case in depth
Create a clear, personalised protocol
Support you through the changes needed for lasting results
While very simple cases may need fewer sessions, most clients achieve the best outcomes by committing to a Care Plan.
If you’ve been unwell for a long time, are living with chronic or complex conditions, or need to make significant nutrition and lifestyle changes, then a Care Plan is likely the most suitable option for you.
We also strongly recommend Care Plans for children. This way, we can support you in-between sessions when questions or challenges come up – rather than leaving you feeling stuck until the next appointment.
Many clients choose to continue beyond their initial Care Plan to maintain momentum. This could be with another package, a bespoke plan, or single appointments as needed.
At Coho Health, we do things differently.
Most conventional care focuses on managing symptoms. We focus on uncovering and addressing the root causes behind them.
Our approach combines the principles of Functional Medicine with Nutritional Therapy, and is both evidence-based and personalised.
Here’s what that means for you:
We take time to listen to your full health story (not just a 10-minute appointment)
We connect the dots between your symptoms, history, and lifestyle
We use both conventional and functional lab testing to reveal underlying imbalances
We design a clear, personalised plan using food, lifestyle, and targeted supplements
To give you structure and clarity on your health journey, we’ve developed our own Coho you=1 Health Success Path – a framework built on over 15 years of clinical experience. It’s a proven system that helps clients cut through the confusion, uncover what’s really driving their symptoms, and move forward with confidence.
We also have an experienced Functional Medicine–trained prescribing pharmacist on our team, who not only supports our practitioners behind the scenes but can also provide direct guidance to clients when it comes to reviewing existing medications or considering new ones.
In short: our approach is evidence-based, rooted in experience, and designed to treat you as a whole person – guiding you toward lasting results.
Nutritional Therapy uses the latest research in nutrition and health science to support people living with chronic symptoms or conditions, as well as those who want to optimise their overall wellbeing.
It goes beyond general “healthy eating” advice. Nutritional Therapists use a range of tools to identify possible nutrient imbalances and explore how food, lifestyle, environment, and even genetics may be affecting your health.
By addressing these factors, Nutritional Therapy helps improve the way your body systems function, supporting your body’s natural ability to restore and maintain health.
There is significant overlap with Functional Medicine – both approaches consider the whole person, not just symptoms, and aim to uncover the root causes of health concerns.
Functional Medicine is a science-based, integrative approach to healthcare that focuses on addressing the root causes of ill-health, rather than just managing symptoms.
Instead of asking “What pill matches this symptom?”, Functional Medicine asks “Why is this symptom happening in the first place?”
It’s a highly personalised model of care that looks at how your genetics, environment, nutrition, lifestyle, previous exposures and life events, and even stress all interact to influence your health.
At Coho, Functional Medicine means:
Seeing you as a whole person, not a collection of symptoms
Working in partnership with you to understand your health story in depth
Using advanced lab testing where needed to reveal hidden imbalances
Creating a tailored plan to restore function and support long-term wellness
Want to learn more? You can read our full article here: What is Functional Medicine?
Your first consultation with Coho is an in-depth session, usually lasting up to 1.5 hours.
During this time, your practitioner will:
Review your completed pre-consultation forms and any existing test results
Take time to listen carefully to your health story, symptoms, and goals
Ask further questions to understand how your body systems are functioning and what factors may be contributing to your concerns
If you’re living with a chronic condition, we may also use a tool called the Coho Health Timeline. This helps us map out key events, triggers, and patterns from your life to uncover what may have led to your current health challenges.
By the end of your consultation, you’ll have a clear starting point and a bespoke Personal Health Plan, outlining:
Food and lifestyle recommendations (often with practical tips, meal ideas, and recipes)
Supplement recommendations, if appropriate
Guidance on any functional or medical testing that may be useful
- Suggestions of any referrals to other healthcare / complementary health professionals
Your Personal Health Plan will be uploaded to your secure Coho online portal within 5 working days.
Once you book, you’ll receive a confirmation email with access to our secure Coho Health online system. Here you’ll be asked to complete:
The New Client form – including details about your health history, medications, goals, 3-day food diary, nutrition and lifestyle
A detailed signs and symptoms questionnaire
Our terms and conditions
We also request all relevant test results over the past 12 months, are uploaded to your ‘Documents’ section of your portal.
Completing these forms and providing the test results is an important part of your journey. They give your practitioner a full picture of your health history, symptoms, nutrition, lifestyle, and any previous test results – so we can prepare thoroughly before your consultation.
Please allow at least one hour to complete the forms carefully and accurately. The forms and prior test results need to be submitted at least 2 full working days before your appointment, so that your practitioner has time to review everything and make the best use of your consultation time.
Your appointment will be rescheduled if the information is not received at least 2 full working days before your appointment. For example, if your appointment is on Wednesday, your forms (& test results) should be completed by Sunday evening.
All information is stored securely in our fully GDPR-compliant system.
You will also be prompted to register for the SURE Health Fast Start Program which is complimentary to all our clients and provides key, foundational guidance on nutrition, lifestyle, environment and mindset factors.
Yes – our work is designed to complement, not replace, conventional medicine.
We are not “alternative” practitioners. Instead, we offer an integrated approach: addressing root causes through Functional Medicine and Nutritional Therapy, while recognising the important role of your GP or specialist.
Although we have a strong track record of helping clients with complex, chronic health issues, we are not medically qualified. That means there are times when medical input is essential. If you have symptoms that need medical assessment, you should always see your doctor.
With your consent, we’re happy to liaise directly with your GP or doctor – for example, to update them on your progress, share concerns, or request further testing. All correspondence like this is included in your consultation fees.
We also have an experienced Functional Medicine–trained prescribing pharmacist on our team, adding another layer of expertise and ensuring safe, joined-up care.
Our preference is always to keep communication open between you, Coho, and your medical team, so you receive the most appropriate, integrated support possible.
Behind the scenes, our practitioners regularly meet for clinical round-table discussions. This means your case can benefit not just from one practitioner’s expertise, but from the combined insights of our whole Functional Medicine team.
We’re also committed to continuous professional development (CPD). Functional Medicine and Nutritional Therapy are evolving fields, and we go far beyond the minimum CPD requirements set by professional bodies such as ANP, BANT, CNHC and IFM. This allows us to stay at the forefront of research and bring the latest, most effective approaches into our client work.
At Coho, we’re persistent in our approach. Health challenges can be complex, and we don’t give up easily – we’ll research, dig deeper, liaise with trusted experts such as mentors, medical professionals at functional medicine labs and researchers, and if needed, recommend other trusted practitioners to ensure you get the best possible support.
All of this happens within a framework of confidentiality and professionalism, so you can feel safe and supported every step of the way.
All of our advice is tailored to you – your health history, potential root causes, goals, symptoms, nutritional preferences, lifestyle, and budget.
After your consultation, you’ll receive a Personal Health Plan, which includes our recommendations around:
Nutrition (foods to increase or reduce, meal ideas, recipes, shopping suggestions etc)
Lifestyle changes (e.g. sleep, stress, movement)
Bespoke nutritional and herbal supplement plan
Laboratory testing
No two Personal Health Plans are the same.
In more complex cases, our role is not only to identify what needs addressing, but also where to focus first and what should come next. This strategic, step-by-step approach ensures we target the most important drivers of your health issues without overwhelming you – building solid foundations before moving on to the next stage.
In short, you’ll leave with a clear, personalised strategy that gives you both practical steps and a bigger-picture plan for moving forward.
The truth is, you get out what you put in.
We completely understand that changing nutrition and lifestyle habits can be challenging. Our role isn’t to judge, but to support you through these changes with positive encouragement and practical strategies that fit into your life.
We’ll always keep goals realistic – for example, we won’t ask you to exercise five times a week if you haven’t exercised for years. But some level of change is always required to see meaningful progress.
If committing to even basic changes isn’t possible for you right now, then Coho may not be the right fit at this time – and that’s okay.
For example, if you’re dealing with a chronic inflammatory condition, we may recommend reducing foods like dairy or gluten-containing grains. We know these can be tough changes, so we’ll provide plenty of alternatives, recipes, and support to make it manageable.
In short: we’ll be honest about what’s needed, and we’ll stand alongside you as you make those changes. If you bring the commitment, we’ll bring the expertise and support to help you succeed.
It depends on your health goals and the level of support you need.
Single appointments are best suited for people who:
Are generally well and want a quick review or advice on a specific, minor issue
Have already made significant progress with their nutrition and lifestyle and now need less support
Prefer more time between sessions to implement changes and don’t require support in between appointments
Care Plans (12-week or 6-month) are designed for anyone dealing with chronic symptoms, complex health concerns, or who simply wants meaningful, lasting progress. Care Plans give you the time and structure to:
Thoroughly investigate your health story and uncover root causes
Receive a personalised protocol that adapts as you progress
Get support between sessions so you’re never left on your own
Address new developments quickly instead of waiting for your next appointment
Stay on track and keep moving forward with your goals
From experience, we know clients who commit to a Care Plan achieve the best outcomes. Many then continue with further Care Plans or occasional single sessions to maintain momentum.
You can explore all your options here: View our Fees Page
Follow-up appointments are a vital part of your progress. They allow us to:
Monitor how you’re responding
Move your plan forward step by step
Adjust recommendations as your health and circumstances change
To get the best results, we expect clients to book in at least once every 4 weeks at the start. Longer gaps between appointments can cause momentum to drop and make it harder to build lasting change.
Care Plans: Follow-ups are usually scheduled every 2 weeks at the start of your Care Plan. This rhythm helps us build momentum, provide ongoing support between sessions, and adapt your plan as needed. Based on our 15+ years of experience, this frequency consistently delivers the best results.
Single appointments: These can be booked more flexibly, but from experience, results are harder to achieve if the gaps between sessions are too long. We request appointments are scheduled at least every 4 weeks at the start.
Follow-up sessions last are either 30 minutes or 1 hour. During this time, we’ll:
Review how you’ve been feeling since your last appointment
Adapt your Personal Health Plan as needed
Discuss any new symptoms, test results, or challenges
Decide on the next focus areas
Because body systems are interconnected, we may sometimes start by laying key foundations before tackling your main concern directly. For example, supporting gut health can often be the first step toward balancing hormones.
This structured, step-by-step approach – with regular follow-ups – is what keeps you moving forward and achieving the best possible results.
Not at all. Whether you see us online or in person, the clinical process and costs are the same – so it really comes down to what works best for you.
Most of our clients choose online appointments, and many of our success stories come from people we’ve supported entirely through our virtual clinic. So far, we’ve helped clients in 26 countries worldwide, all from the comfort of their own homes.
All you need is a computer, laptop, tablet, or smartphone and a reliable internet connection, and we’re good to go. The choice is yours – online or in person, you’ll receive the same high level of care and support.
Yes – we offer flexible ways to spread the cost of your Care Plan, so you can choose the option that works best for you.
You can either:
Part-payment upfront → Pay a percentage of your Care Plan fee at the start, then spread the remainder in equal monthly instalments over the duration of your Care Plan.
Equal monthly payments → Split the total cost into equal monthly instalments.
- Or pay in full at the start.
Both options give you the flexibility to manage your investment in a way that feels sustainable, while still giving you access to the full benefits of a Care Plan.
You can explore Care Plan options and fees here: View our Fees Page
Please click here for further details of Coho Health locations.
We want you to feel confident in your choice to work with us, and we do everything we can to support a positive experience.
Single appointments: once the appointment has taken place, the fee is non-refundable.
Care Plans: if you decide within 14 days of your initial appointment that things aren’t working out, we’ll refund your Care Plan fee minus the costs incurred up to that point (including the initial appointment and any testing or resources provided).
Our aim is to be fair and transparent while respecting the time, preparation, and commitment that both you and your practitioner invest.
The same provider may have different schemes (cash plans) that vary in terms of what services they cover and to what value, so you would need to check what your scheme covers. The key questions to ask are;
- Does your plan cover CNHC registered practitioners? Specifically, CNHC registered Nutritional Therapy?
- If yes, then to what value?
- If yes, do they require your GP to have made a referral to a CNHC registered Nutritional Therapist?
- Westfield Health
- Elect
- Health Shield
You may have symptoms that are bothering you, yet there is no conventional medical diagnosis (either because Doctors haven’t been able to reach a diagnosis for your symptoms, or because symptoms are sub-clinical (not yet severe enough to warrant a diagnosis).
At Coho Health we will work with you to understand what potential imbalances have led to the development of your symptoms and address the underlying causes so that symptoms can be improved.
We also work with people who are feeling fine but have been informed of an abnormal test result e.g. through a standard medical screen, or you have a family history of a disease for example rheumatoid arthritis, heart disease or cancer, and want to optimise your health to reduce the risk of developing a condition in the future.
Or perhaps you want to be as healthy as possible for fertility reasons, or simply want to perform an in-depth health MOT.
We can help in these situations and Functional Medicine is often extremely powerful in preventative medicine and health optimisation.
Functional Medicine can be beneficial for people with almost any diagnosed condition.
As our Functional Medicine approach optimises health through nutritional and lifestyle interventions, we can help in most cases.
Where diagnosed medical conditions exist, our approach is targeted at helping remediate the underlying causes of the diagnosed condition, resulting not only in improvements in symptoms, but in many cases a reduction in medications taken – we will refer to your prescribing Doctor for retests and medication reviews as appropriate.
We absolutely want you to make the right decision.
Who you decide to engage with in your health journey is a very important decision and we want you to be confident you’ve made the right choice for you.
We want our clients to feel excited about engaging with Coho Health, just as much as we are excited about working with you.
We therefore offer a complimentary 15 minute Discovery Call where we can talk through how we can help you, you can ask questions, and then take your time to consider if we’re the right option for you.
If you have chosen a package of appointments, then contact between appointments has already been considered and is part of the programme. We understand that questions may arise after appointments – we offer 10 minute calls (how many is dependent on the chosen package) to help address any questions in between appointments, to help you stay on track and provide support as required.
If in addition to this you have a question, then your practitioner will be happy to answer any brief questions via email, but if a longer response or time for consideration is required, then we will kindly request that you book in for one of the allocated 10 minute support calls, or bring your next scheduled appointment forward.
For single appointments
With single appointment bookings, there is no in between appointment support other than answering brief questions that concern the clarification of recommendations made in the Personal Health Plan.
These questions can only be asked within two weeks of the date of your last appointment.
Further questions or requests for information would need to be addressed at the next appointment.
The nutritional recommendations may mean that you are spending more money on different foods than you are used to.
This doesn’t necessarily mean that you’ll be spending more money and we can work with you around your budget. Eating well doesn’t have to be expensive.
It may be that you’re cutting back on your coffee shop latte, in favour for buying more vegetables, so your monthly expenditure doesn’t differ too much.
Nutritional Supplements:
In most cases, high-quality nutritional supplement recommendations will be made (but please note this is an optional aspect of the protocol).
Your practitioner can work to your budget for supplements. In the short term at least, it would be beneficial to have a monthly budget if you can, for supplement support.
High quality nutritional supplements can for example help to increase the level of a particular nutrient to help exert a specific therapeutic benefit e.g. helping a pathway to function optimally, or to quickly correct a nutrient deficiency.
Functional Testing:
To help us better understand the underlying root causes of how you’re feeling, to assess progress, or to rule in / out a working hypothesis, we will likely make recommendations for functional testing.
These tests provide us with significantly more meaningful information than what is available through conventional medicine testing. The tests we recommend are scientifically grounded, often utilising the most current up-to-date research.
If there are tests that can be performed through your Doctor, then we can request your Doctor runs these (i.e. private healthcare or through the NHS) thereby reducing costs where possible.
Functional testing costs vary quite significantly, e.g. anywhere from around £50 to £600, depending on the test and how comprehensive it is. Having a budget for testing would be very helpful, but not essential.
For individual appointments, payments are taken at the time of booking through the Coho Health online booking system, using a credit or debit card.
For packages of appointments, the initial payment is taken at the time of booking through the online system, using a credit or debit card.
Direct debit payments are then arranged for subsequent payments (every 4 weeks) for the duration of the chosen package.
Do you still have a question?
Contact us below or schedule a free 15 minute discovery call now.
To your optimised, healthy future,
Dee & the Coho Health team
Get our newsletter
Want the latest articles, videos, health tips, research & more?
We respect your privacy and take protecting it seriously